Privacy Policy
Privacy Policy
Effective Date: July 18, 2025
Last Updated: July 18, 2025
Introduction
JnJ Restoration LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
Personal Information We Collect Directly
We may collect the following personal information from you:
Name and contact information (address, phone number, email address)
Payment information (credit card details, billing address)
Project details and service preferences
Insurance information
Communication records and correspondence
How We Collect Information
We collect information through various methods:
Our website (contact forms, quote requests)
Phone calls and consultations
In-person consultations and meetings
Email communications
Text message communications (when you opt-in)
Automatically Collected Information
When you visit our website, we automatically collect certain information through:
Cookies: Small data files stored on your device that help us improve your experience
Analytics Tools: We use Google Analytics and similar services to understand website usage
Tracking Pixels: Small images that help us track email opens and website interactions
Log Data: Information about your device, browser, IP address, and website activity
How We Use Your Information
We use the information we collect to:
Provide roofing, siding, and restoration services
Process payments and manage billing
Schedule appointments and consultations
Communicate about your projects and services
Send marketing emails and text messages (with your consent)
Improve our website and services
Comply with legal obligations
Protect our business interests and prevent fraud
Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
Customer Relationship Management (CRM) systems
Scheduling and appointment management
Payment processing
Marketing and advertising (including pixel tracking)
Website analytics and optimization
These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.
Phone Opt-In Information
We do not share phone numbers obtained through opt-in processes with third parties for their marketing purposes.
CRM Data Access
Authorized agency partners may have access to data stored in our CRM system for business purposes related to serving our customers.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Text Message Marketing
If you opt-in to receive text messages from us, you consent to receive marketing and informational texts. You can opt-out at any time by replying "STOP" to any text message. Message and data rates may apply.
Data Retention
We retain your personal information indefinitely unless you specifically request its removal. You may request deletion of your personal information by contacting us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
Remember your preferences
Analyze website traffic and usage patterns
Deliver targeted advertising
Improve website functionality
You can control cookie settings through your browser, but disabling cookies may affect website functionality.
Your Rights and Choices
You have the right to:
Access the personal information we have about you
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Withdraw consent for text messages